Customer summary

Main report to show the overview for customer's performance in given time frame. 

Accessible via

• Integration Casino -> Reports -> Customer summary 
• Integration Casino -> Customer name -> Customer summary report

.   

Report Filter:

• Customer - available customers
• Date from/Date to - data are available for the whole hour only. If you need to choose the whole month, use e.g. date from: 2020/05/01 0:00:00, date to: 2020/06/01 0:00:00.
• Time Quickchoice - use this option for pre-set date from/to fields

Report Columns:

• Currency - cash data in the particular row are in the given currency
• #Users – total number of all players registered in the system
• Active users - total number of active player during the give time frame
• Bets – cash bet in the defined time interval 
• Wins – cash wins in the defined time interval 
• Profit– the difference between Bets and Wins, Profit = Bets - Wins
• Profit % – casino hold or (1- Return to player)  in %, Profit % = (1 - Wins/Bets) * 100
• #Bets – games played / number of bets played in the defined time interval 
• Avg. Bet - average bet in the defined time interval. Avg. bet = Bets / #Bets
• Max win - the highest win in the defined time interval
• Profit user - the profit generated by an average player. Profit user = Profit / Active users
• Deposits – cash in in the defined time interval. Available only for TH Basic wallet integration
• Withdrawals – cash out in the defined time interval. Available only for TH Basic wallet integration
• Hold - the difference between Deposits andWithdrawals, Hold = Deposits - Withdrawals Available only for TH Basic wallet integration
• Hold %  - casino hold in %, Hold % = Withdrawals/Deposits * 100. Available only for TH Basic wallet integration
• Playthrough - the ration between Deposits and Bets. Available only for TH Basic wallet integration

The last row summarises all the figures into a default currency which is pre-set at the server. All the exchange rates are just informative and are not updated regularly. We are using different system for accounting purposes where the exchange rates are set correctly. Contact our finance department (finance@tomhorngaming.com) or AM for more info.